Fraud Operations Associate

Glasgow

Morgan Stanley are looking for a Fraud Operations Associate, which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches.

Fraud Operations, under the Cyber Data Risk & Resilience Division, plays a key role in supporting the Firm, delivers industry leading operational solutions by aligning the right functions, people, processes, and tools to ensure the Firm is protected against internal and external fraud risk.

The Fraud Alerts team within Fraud Operations acts as the Firm-s first line of defenses for monitoring suspicious transactions for the Wealth Management & E*Trade business which includes Crypto. One of our key functions is ensuring immediate investigation of fraud alerts on high-risk transactions such as funds transfers. The team also serves as the Firm's subject matter experts for payment fraud related matters and provides training and education to the payment community globally as well as supports payment teams through payment expertise and guidance on Firm expectations on appropriate execution of wire transfers.

What you'll do in the role:

• Monitoring and investigating of real time fraud alerts for WM E*Trade and ISG business.
• Responding to fraud incident by invoking the appropriate playbook
• Performing ongoing assessment and enhancement on the effectiveness of the fraud alerts.
• Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access.
• Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines.
• Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
• Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
• Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
• Identify and escalate new fraud scenarios and process gaps to management.
• Crosstrain across operational support functions to ensure coverage and continuity.
• Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
• Drafting and Maintaining procedures
• Attending regular Governance meetings and reporting to Senior Management

What you'll bring to the role:

• Experience in fraud or break investigations.
• General knowledge on different fraud type and characteristic
• Data analytic skill is a plus.
• Ability to work under pressure in handling time critical payment investigations, managing conflict and challenge payment teams processes and controls
• Confident, well-rounded, methodical person with strong analytical skills
• Self-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a team
• Attention to detail and accuracy is essential
• Task orientated and inquisitive in nature
• Excellent spoken and written English required

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.