Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Joining the Markets Application Production Services (MAPS) APAC team, you will be part of a global function responsible for the managing production systems across Global Markets Technology. You will work in a fast paced environment, collaborating with multiple application production specialists supporting Global Markets APAC business. You will regularly interact with and closely partner with SMEs to senior execs within MAPS, development and infrastructure teams in region and global to deliver to the regional Markets business as one Technology team.

The successful candidate will demonstrate good business acumen with respect to Equity Trading, flexibility and can assimilate, organize and present information quickly for the business and senior technology executives. This is a critical role requiring a highly motivated and dedicated individual with strong desire to learn, adapt and has strong problem-solving skills with a desire to contribute and grow.

Responsibilities:

The role is responsible for providing application production support across Equities front office Trading systems within Global Markets Equities business in India & APAC. The role involves understanding of technology stack of the applications being supported, business flows of the relevant businesses, troubleshooting technology issues that are impacting the applications, driving fast recovery and resolution, along with identifying and driving long term strategic improvements via root cause analysis and problem investigation in a complex technology landscape with support teams spread across globally.

• Provide day-to-day application support to Equities trading systems, which includes answering user queries, monitoring applications, Capacity, Problem management, reviewing and planning of system changes and server upgrades.
• Interact closely with regional and global business users and other groups in Technology to ensure issues are addressed and communicated in a timely manner.
• Troubleshoot production issues to identify root causes and track issues to their completion.
• Work closely with developers and business analysts who are not in the region to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions.
• Manage serious outages in production by interfacing among business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution.
• Candidates should be prepared to work out of normal business hours such as on weekends and attend night calls according to business needs.
• Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally.

Required Skills:

• 10+ years of strong application support experience in banking/finance industry with large scale Unix/Linux based distributed systems.
• Experience in Shell/Perl/Python Scripting
• Good understanding of TCP/IP, network infrastructure and firewall.
• Extensive experience with the FIX protocol.
• Good understanding and experience of electronic trading (Equites/Derivative etc.) specially across APAC markets.
• Experience with ITRS, Ansible, Autosys, Splunk, Dynatrace and along with ability to analyze logs using common UNIX syntax and other systems/tools.
• Strong client service mindset with an underlying desire to provide best service to our clients.
• Proactive mindset with strong problem solving and troubleshooting skills, combined with desire and willingness to learn.
• Automation mindset to achieve operational excellence and effectiveness.
• Good understanding of ITIL concepts around Incident, Problem, Capacity and Change management.
• Good Knowledge of application and infrastructure systems and platforms (Linux, Windows, SAN/NAS, Market Data, Networks, Middleware etc.)
• Ability to communicate effectively (verbal & written) both complex technical and business problems especially during crisis situations.
• Ability to generate new ideas and possibilities and be creative in coming up with solutions for the business.

Desired Skills:

• Strong team player and collaborator with technology and business partners – specifically where collaboration is required across distributed regional locations.
• Strong organizational skills (with an ability to multitask).
• Able to work under pressure in time sensitive trading environment.
• Knowledge of multiple areas across infrastructure stack such as platforms, databases & middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
• Relationship Management - Is adept at managing and communicating with senior business management, end users and technology stakeholders.