Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Serves as administrator for workflow tool in addition to supporting platform advancement and maintenance including ADA platform and forms development, campaign builds and deployment, and other needs as defined. Requires an individual with an understanding of workflow, workflow tools and back-end programming, has solid knowledge of core communication pieces and can make judgement on job requests and edits. Can prioritize and manage a multiple function role. Must be able to work effectively with requests through creative and deployment; strong collaborator across teams. Understanding of ADA principles, standards, and testing.

• Day-to-Day management of Self-service ADA remediation portal, in-tool platform edits and operational form workflows

• Supports the build and management of content management system (CMS). Help prioritize gaps in content and functionality; define requirements and develop, test, and implement new and enhanced communications

• Collaborates with team members in the day-to-day management and administration

• Ensures documentation of key work procedures and provides training as needed

• Includes liaison with legal and registered principal partners as needed

Requirements:

• Excellent communication skills (both verbal and written)

• Superior organizational skills, creativity, and attention to detail

• Proficiency in MS office, Adobe Pro & InDesign, Salesforce Marketing Cloud, Seismic

• Proven effectiveness in fast-paced, demanding, client-driven environment

• Experience and/or background in marketing and/or financial services/retirement industry

• Must be able to work in a team environment

Desired:

• Bachelor’s degree or equivalent work experience in graphic design

• 5+ years of industry experience and demonstrated understanding of content management systems.

• Advanced experience with Microsoft Excel, Word, and PowerPoint, Adobe Workfront, Pro and InDesign, Salesforce Marketing Cloud, Seismic

Skills:

• Highly organized and efficient with time and project management skills; detail oriented with strong attention to follow-through.

• Self-motivated, results-orientated individual who is able to work independently with minimal supervision

• Strong communicator and influencer within team and with other departments

• Exceptional work ethic, ability to perform under pressure, meet deadlines, and prioritize and deliver multiple tasks on time

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post

Shift:

1st shift (United States of America)

Hours Per Week:

40