Website Support Specialist
Best Version Media
Customer Service
United States
Posted on Jan 22, 2026
Description
Overview:
Best Version Media was founded in 2007 and now serves over 1,300 communities across the U.S. and Canada. We connect local businesses to customers with a suite of innovative print and digital solutions. Our print magazines, powered by our advertisers and readers, are tailored to the communities we serve by showcasing local families, nonprofits, events, and more. Our digital advertising works with our print campaigns to build brand awareness and help businesses expand their online reach with local customers. We also offer convenient tools to help businesses manage their online presence and enhance searchability.
Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time. We value family, teamwork, and an open exchange of ideas as we strive to become the best versions of ourselves. Our award-winning culture has been recognized countless times by organizations like Fortune, Glassdoor, Great Place to Work, and more.
Job Summary
Do you enjoy solving problems, making quick content edits, and keeping clients happy long after a website goes live? We’re looking for a Website Support Specialist to be the go-to expert for post-launch website updates, performance checks, and client support — ensuring every site continues to perform at its best.
Website Support Specialists handle all post-launch client website edits and requests. They perform simple to moderate content and design changes after the site goes live, manage domain transfers, support website launching processes, and conduct post-publish quality checks, including SEO and performance tests. They serve as a primary interface between clients, account managers, and the production team via a ticketing system, logging recurring issues to help drive continuous process improvements.
Responsibilities
Skills and Requirements:
Overview:
Best Version Media was founded in 2007 and now serves over 1,300 communities across the U.S. and Canada. We connect local businesses to customers with a suite of innovative print and digital solutions. Our print magazines, powered by our advertisers and readers, are tailored to the communities we serve by showcasing local families, nonprofits, events, and more. Our digital advertising works with our print campaigns to build brand awareness and help businesses expand their online reach with local customers. We also offer convenient tools to help businesses manage their online presence and enhance searchability.
Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time. We value family, teamwork, and an open exchange of ideas as we strive to become the best versions of ourselves. Our award-winning culture has been recognized countless times by organizations like Fortune, Glassdoor, Great Place to Work, and more.
Job Summary
Do you enjoy solving problems, making quick content edits, and keeping clients happy long after a website goes live? We’re looking for a Website Support Specialist to be the go-to expert for post-launch website updates, performance checks, and client support — ensuring every site continues to perform at its best.
Website Support Specialists handle all post-launch client website edits and requests. They perform simple to moderate content and design changes after the site goes live, manage domain transfers, support website launching processes, and conduct post-publish quality checks, including SEO and performance tests. They serve as a primary interface between clients, account managers, and the production team via a ticketing system, logging recurring issues to help drive continuous process improvements.
Responsibilities
- Handle website content and design updates (simple to moderate complexity) post-launch.
- Manage domain transfers and support all aspects of website launching and publishing.
- Conduct thorough post-publish checks including running Screaming Frog audits, Google PageSpeed Insights tests, and verifying Google Search Console (GSC) and Google Analytics (GA) setup.
- Set up and manage client DNS records as needed for website publishing.
- Communicate with account managers and clients via ticketing system to resolve requests quickly.
Skills and Requirements:
- Experience in website support, digital content management, or technical support roles.
- Basic understanding of domain management, DNS, SEO tools, website performance testing, and analytics platforms.
- Strong problem-solving and communication skills.
- Hands-on experience with content management systems and publishing workflows.
- A proactive mindset — you don’t just fix issues, you spot trends and recommend solutions.
- Ability to prioritize and manage multiple support tickets efficiently.