Overview:

Best Version Media was founded in 2007 and now serves over 1,300 communities across the U.S. and Canada. We connect local businesses to customers with a suite of innovative print and digital solutions. Our print magazines, powered by our advertisers and readers, are tailored to the communities we serve by showcasing local families, nonprofits, events, and more. Our digital advertising works with our print campaigns to build brand awareness and help businesses expand their online reach with local customers. We also offer convenient tools to help businesses manage their online presence and enhance searchability.

Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time. We value family, teamwork, and an open exchange of ideas as we strive to become the best versions of ourselves. Our award-winning culture has been recognized countless times by organizations like Fortune, Glassdoor, Great Place to Work, and more.

Summary:

As we continue our journey from a high-growth startup to a scalable enterprise, we are seeking a Director of Contract Administration to optimize and scale our Contract Administration function. You will leverage your process-minded leadership skills to enhance our Contract Administration department—refining current systems, improving documentation practices, and evolving the scalable, multi-product processes needed to support our sales team.

This is a pivotal role for someone who thrives on bringing structure to growth, transforming practices into world-class, reliable systems, and helping the company level up its operational capabilities while keeping our entrepreneurial speed.

Responsibilities:

• Lead the Contract Administration team, ensuring alignment with company goals and a culture of excellence.
• Oversee contract accuracy, policy enforcement, and sales program execution with a focus on integrity, consistency, and scalability.
• Support the contract administration team in navigating policies, procedures, and service agreements to drive publisher success.
• Monitor key performance metrics, identify trends, and implement improvements that drive efficiency and reduce friction for the sales field.
• Identify and implement process improvements to transition from legacy systems and informal procedures to refined, documented, and scalable workflows.
• Collaborate cross-functionally with Sales, Finance, Production, and Technology to ensure seamless program delivery and operational flow.

Skills and Requirements:

• Bachelor’s degree or equivalent experience
• 10+ years of customer service, operations, or sales support experience, including at least 3 years of leadership.
• Excellent communication skills, both verbal and written, with the ability to influence stakeholders at all levels.
• Strong organizational skills and the ability to manage multiple initiatives simultaneously.

What will make you stand out:

• Demonstrated experience working with or integrating a major CRM platform (like HubSpot, Salesforce, etc.)
• Strong understanding of sales policies, contract structures, and operational efficiency best practices
• A builder’s mindset: proactive, curious, and energized by improving how things work rather than simply maintaining them.
• A balance of strategic perspective and hands-on execution — willing to dive into the details to make systems work better.