Please note title and salary are dependent on experience.

Overview:

Best Version Media was founded in 2007 and now serves over 1,300 communities across the U.S. and Canada. We connect local businesses to customers with a suite of innovative print and digital solutions. Our print magazines, powered by our advertisers and readers, are tailored to the communities we serve by showcasing local families, nonprofits, events, and more. Our digital advertising works with our print campaigns to build brand awareness and help businesses expand their online reach with local customers. We also offer convenient tools to help businesses manage their online presence and enhance searchability.

Our vision is to unite the hearts and minds of communities – one person, one home, one business at a time. We value family, teamwork, and an open exchange of ideas as we strive to become the best versions of ourselves. Our award-winning culture has been recognized countless times by organizations like Fortune, Glassdoor, Great Place to Work, and more.

We’re growing fast — and we need a rockstar to lead the way.

We're hiring a Digital Onboarding Manager to lead our team of onboarding specialists. You’ll be the bridge between sales promises and client success, making sure every customer’s first experience is seamless, supportive, and scalable. You’ll also support training, system optimization, and feedback loops to improve client satisfaction and onboarding efficiency.

If you're passionate about team leadership, operational excellence, and making tech work smarter — not harder — this might be your next big move.

Responsibilities:

• Lead, coach, and develop a remote team of ~20 onboarding specialists to deliver exceptional client experiences
• Streamline workflows and processes to reduce backlog, shorten time-to-live, and scale efficiently
• Oversee seamless client transitions from Sales to Onboarding with a focus on service and speed
• Drive continuous improvement using client feedback (e.g., NPS), performance data, and operational insights
• Leverage tools like Close.com, Duda, Uberall, Figma, and explore AI/API solutions to boost team efficiency
• Track and report on key onboarding KPIs: time-to-live, NPS, backlog, and team efficiency
• Collaborate cross-functionally and travel periodically to sales conferences

Skills and Requirements:

• 3-5 years of experience leading or managing onboarding, implementation, or customer success teams
• Strong operational mindset with experience in workflow optimization
• Background working with SMB clients or in entrepreneurial environments
• Ability to lead remote teams, coach for growth, and set clear performance expectations

What will make you stand out:

• Familiarity with onboarding tools such as Close.com, Duda, Uberall, and Figma
• Firsthand experience in sales or a strong understanding of the sales-to-service handoff
• Experience using NPS tools and turning client feedback into process improvements
• Comfort testing new tools (especially AI and APIs) to improve efficiency

Coach a team. Shape the journey. Make every first impression count.

Ready to lead with impact? We want to talk to you.

Best Version Media participates in the E-Verify Employment Verification Program